The Enrollment Representative 1 reviews reports and makes adjustments, additions, and deletions based on enrollment rules. Manages a daily inventory. Reports inventory daily.

Job Profile Summary

The Enrollment Representative 1 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Job Description Summary

Role: Open Enrollment Representative – LTE (Seasonal Job) 
Location: Louisville, KY Downtown – Waterside Building

The Enrollment Representative reviews reports and makes adjustments, additions, and deletions based on CMS regulations. Manages and reports a daily inventory. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role
Communicate effectively and confidently with all internal/external customers
Reach out to members, periodically, to confirm and/or verify confidential information  
Ensure all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism

PERKS and BENEFITS

Can earn up to a maximum of one hour of PTO per 40-hour work week.
401 K Retirement Saving options 100 percent company match on the first 3 percent the employer will make a matching contribution each pay period for all participants who are actively contributing to the Plan.
Employee Assistance Program and Work Life Services
Student Loan refinancing consultation
Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
Subsided parking rate as well as conveniently located on a TARC bus line route for FREE transportation with associate ID badge
Onsite cafeteria which offers healthy choices every day
Access to fitness center with reduced associate membership rates
Cross training available for further skills development and potential Full time opportunities

Required Qualifications

High School Diploma or equivalent
1+ years of comparable work experience 
Strong computer skills utilizing multiple computer applications simultaneously
Demonstrated skills in attention to detail
Strong initiative with the ability to adapt to change quickly and be empathetic
Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information
Ability to perform multiple tasks simultaneously, at times working under pressure with competing priorities

Preferred Qualifications

Bachelor’s degree
Previous office experience performing data entry tasks 
Experience providing excellent customer service
Military, healthcare/managed care, banking or related industry experience handling confidential and personal information
Experience working with the senior population.

Additional Information 

Flexible schedules during the week 7am-7pm, may include weekend days
Opportunities for overtime hours
Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days)
Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn’t affect your credit score.

 For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf